By Hadassah Umbarger, Staff Writer
There’s been an increase in grumbling around Newman’s campus recently about Newman’s WiFi not working, especially in Beata Hall. The connection for some students was not working and kicking the students off the WiFi altogether.
Icer Vaughan, the chief information officer for Newman, sent an email to the Vantage Wednesday afternoon saying that the problems have been fixed.
“This has been a rough semester for wireless,” Vaughan said in the email. “We have been fighting a bad software version for the wireless controller, guest network issues, and this configuration bug that was a result of the bad software version that was loaded in August.”
Even though the problem has been fixed, Vaughan still encourages students having trouble to reach out so he can help.
Vaughan also said that many of the students he’s helped have been inadvertently connecting to Newman’s guest WiFi.
“...And that’s not the correct network for students to try to connect to,” he said.
Vaughan said that there have been WiFi problems in the past, but never to this extent.
The biggest challenge in trying to fix it? Getting students to come forward and ask for help.
“I’ve only had three people agree to meet with me and look at the problems and understand them,” Vaughan said.
Turner Middendorf, interim director of residence life, also said that getting students to come forward has been a challenge.
“It turns a little bit into, ‘You can lead a horse to water,’” Middendorf said. “We’ve been getting a few complaints over the WiFi and we’re doing everything we can…but nobody’s taking advantage of it.”
Middendorf said that students should always send him an email if they’re having trouble.
“We can’t fix something that we’re not aware of,” he said.
Middendorf said it is also helpful to include in the email what device you’re having problems on—whether it be iPhone, laptop, or Xbox.
“That way I can get that over to IT and they can have a better idea of what they’re looking for,” he said.
Vaughan said he is hoping that more students will speak up about future issues.
“I look forward to the opportunity to work with as many people as I can so that I can understand the issues that they’re having,” he said. “That’s the best way to go about trying to fix it is to understand it.”
Vaughan’s e-mail is vaughani@newmanu.edu
Middendorf’s is middendorft@newmanu.edu
There’s been an increase in grumbling around Newman’s campus recently about Newman’s WiFi not working, especially in Beata Hall. The connection for some students was not working and kicking the students off the WiFi altogether.
Icer Vaughan, the chief information officer for Newman, sent an email to the Vantage Wednesday afternoon saying that the problems have been fixed.
“This has been a rough semester for wireless,” Vaughan said in the email. “We have been fighting a bad software version for the wireless controller, guest network issues, and this configuration bug that was a result of the bad software version that was loaded in August.”
Even though the problem has been fixed, Vaughan still encourages students having trouble to reach out so he can help.
Vaughan also said that many of the students he’s helped have been inadvertently connecting to Newman’s guest WiFi.
“...And that’s not the correct network for students to try to connect to,” he said.
Vaughan said that there have been WiFi problems in the past, but never to this extent.
The biggest challenge in trying to fix it? Getting students to come forward and ask for help.
“I’ve only had three people agree to meet with me and look at the problems and understand them,” Vaughan said.
Turner Middendorf, interim director of residence life, also said that getting students to come forward has been a challenge.
“It turns a little bit into, ‘You can lead a horse to water,’” Middendorf said. “We’ve been getting a few complaints over the WiFi and we’re doing everything we can…but nobody’s taking advantage of it.”
Middendorf said that students should always send him an email if they’re having trouble.
“We can’t fix something that we’re not aware of,” he said.
Middendorf said it is also helpful to include in the email what device you’re having problems on—whether it be iPhone, laptop, or Xbox.
“That way I can get that over to IT and they can have a better idea of what they’re looking for,” he said.
Vaughan said he is hoping that more students will speak up about future issues.
“I look forward to the opportunity to work with as many people as I can so that I can understand the issues that they’re having,” he said. “That’s the best way to go about trying to fix it is to understand it.”
Vaughan’s e-mail is vaughani@newmanu.edu
Middendorf’s is middendorft@newmanu.edu
PHOTO: Courtesy Photo, unsplash.com
